This employee serves as a contact between Remote Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved. Job Responsibilities Actively participates in the training of all Customer Service personnel, including new hires Answer pho

The Health Care Specialist performs equipment setups in a timely and professional manner. This employee is generally responsible for the setup of highly technical equipment such as ventilators, monitors, and CPAP units. The Health Care Specialist also provides technical assistance with equipment and may end up performing setup of all types of oxygen equipment as well. Prov

This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call mdINR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center. Job Responsibilities Performs CPAP/RAD setups in a timely and professional manner May also perf

This employee will lead day to day Work Force operations for the CPAP Call Centers, monitoring and evaluating call center staffing levels, call volume efficiency, and correlated patient and employee satisfaction results for all areas of the business. This employee will manage abandoned calls, idle time, and other specific metrics related to calls, as well as short and long

Working in our Clearwater FL home office, this employee performs virtual equipment setups in a timely and professional manner. This is not a remote position. The RRT sits in an office and assists patients that are off site. Generally responsible for the setup of CPAP units Provide technical assistance with equipment Provides patient education as an intricate part of the pa

The Inside Sales Rep Chart Note Review increases revenue by responding to/initiating incoming and/or outgoing customer inquiries. This employee will need to be comfortable using company resources, policies, and procedures to provide complete, accurate data. They will use appropriate technologies and follow processes in accordance with company standards to ensure patient an

This employee will lead and manage the optimization team(s) as they work closely with branch employees to help standardize processes, improve efficiencies, conduct training, and achieve targets to ensure future success at the local level. They will provide feedback and reporting to senior management on progress related to standardization and evaluation of current staff Job